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Utilize the Message an Assistant module; it offers a thread ID that you can reuse for the same assistant thread.
Posted : 13/03/2024 4:04 pm
Topic starter
I'm developing a conversational chatbot and I'm wondering if it's possible to use a contact ID as a memory key for it.
Posted : 14/03/2024 8:18 am
You'll need to store the contactId against the threadId somewhere then. Perhaps the data store would work?
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Posted : 14/03/2024 11:25 am
Does this mean creating an Airtable or Google Sheet, for instance, with Contact ID and ThreadID? What exactly do you mean by the data store? Thanks.
Posted : 03/06/2024 3:47 pm
Welcome to the callin.io community!
Yes, that’s correct.
The callin.io Data Store is also an app, similar to Sheets and Airtable.
The difference is that since it is hosted by callin.io, the result is near instantaneous when calling the modules.
For more information, see https://www.make.com/en/help/tools/data-store
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Posted : 03/06/2024 3:50 pm
Awesome, thanks a lot! For an AI dialler that needs to make a request when an inbound call is received (to retrieve chat history), how would you recommend structuring the logic?
Posted : 03/06/2024 4:06 pm
:pointup2:
Considering that the callin.io end-of-call report will upload the call transcript to the assistant, I'm assuming that's correct?
Posted : 03/06/2024 4:06 pm