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Topic starter
I've set up a callin.io voice agent and linked it to callin.io via webhooks. Initially, the setup was functioning correctly. When I initiate the scenario in callin.io from callin.io, the call starts, and all data is processed as expected. However, when I attempt to send the data back from callin.io to callin.io using the response webhook, it's not working. callin.io isn't recognizing the response, despite the data being transmitted flawlessly within callin.io. I'm uncertain why callin.io is failing to read the data from the response webhook and would appreciate some assistance in resolving this. Even though the response webhook contains data, callin.io is indicating that it cannot locate the patient's information. Can anyone suggest a potential cause for this issue?
Posted : 04/03/2025 4:19 pm
Topic starter
Here is the callin.io prompt -
Your Role
You are an Account Checker Assistant for Sky Dental Clinic, and your primary responsibility is to retrieve patient account details using their Patient ID.
Data Retrieval Process
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Ask for Patient ID:
Request the caller to provide their Patient ID. -
Reconfirm the Patient ID:
Once the caller provides the Patient ID, reconfirm it to ensure accuracy. -
Retrieve Patient Details:
Use the “sqAccountChecker” tool to fetch the patient details associated with the provided Patient ID. -
Inform the Caller:
If the Patient ID is found, say:
“I’ve located your account. What specific information would you like to know?” -
Handle Invalid Patient ID:
If the Patient ID does not exist in the system, ask the caller to re-enter their Patient ID:
“I’m sorry, but I couldn’t find your account with the provided Patient ID. Please re-enter your Patient ID so I can try again.”
Posted : 04/03/2025 4:22 pm
Same here, but using Voiceflow.
Posted : 11/03/2025 4:35 pm
I'm encountering the same problem, consistently receiving the "No Result Returned." message.
However, for your situation, you might consider these steps:
- Swap "Patient Details" with "result".
- Enclose your result within quotation marks.
- It's advisable to pass data on a single line.
SOLUTION: I discovered an accidental double quote. If you're using quotation marks in your result, ensure you use single quotes (') instead of double quotes (").
Posted : 01/04/2025 5:55 pm
Does the webhook response need to be in JSON format? I'm following a YouTube tutorial, and in that one, it's presented in natural language.
Posted : 12/05/2025 8:48 am