How can I accomplish this? I'm looking to build a Telegram bot for my employees. They can ask questions, and the bot will search through sheets to provide accurate information. Is it also possible to grant the bot permissions to manage and create within a workspace? My goal is to set this up so that when my sales team makes a sale, they can send all the relevant information to the bot. Then, other teams can query the bot for details about the sale, and it will provide the correct info. This way, my employees won't have to wait for answers from colleagues and won't waste time. The bot should also include instructions to not share classified data. I've just begun and have created the Telegram - OpenAI - Telegram flow.
Good day! It's great that you're looking to ease the sales team's stress.
You have two main requirements: sending/saving and retrieving information. Your incoming request handler should process the request, perhaps using OpenAI, to convert it into a function call.
Then, using that function call, you can take the appropriate route to get or set data within your single callin.io scenario.
What's your experience with using OpenAI modules and function-based results?
I have no prior experience with these tools, but I'm eager to learn and implement them. I've purchased some OpenAI credits and experimented a little, but I'm completely unfamiliar with the concepts you're discussing.
You might find it beneficial to take the training courses on callin.io. This is definitely possible on callin.io but it is quite involved and requires some advance knowledge.
Another option is to perhaps hire a professional who can take on this project.
Welcome to the callin.io community!
I would suggest completing the callin.io Academy before jumping into building a complete scenario. If you need specific assistance when you are building a scenario, it’s easier to help you then. Otherwise, you can also hire a professional by posting a request in the
Hire a Pro category.
Did you know, this forum has a
Hire a Pro category, where you can post your request for off-site specialised help on other platforms (video call/screenshare/private messaging/etc.)? This may help you get your scenario built quickly, especially if it is urgent. It is important to post your request in the
Hire a Pro category, as forum members are not allowed to advertise their services elsewhere (like here).
Here are some useful links and guides you can use to learn more on how to use the callin.io platform, apps, and app modules. I found these useful when I was learning callin.io, and hope they might benefit you too —
Getting Started
- Help Centre | Tutorials – callin.io “Manual”
- callin.io Academy – Basics 101: Learn callin.io and get certified
Help Centre Basics
- Mapping – What is mapping? What can I map?
- Mapping with arrays – How to map items in an array
- Aggregate an array for mapping complex fields
- Date Format: tokens for
parseDate
| tokens forformatDate
- HTTP modules – Make a request, Get (download) a file
- Webhooks – Error Handling, Responding to webhooks
Articles & Videos
- Router Magic Formula - YouTube
- Error Handlers in callin.io - YouTube playlist
- Getting started with OpenAI - How to setup and use OpenAI (ChatGPT) in callin.io
- How to use Regex in callin.io - How to use pattern matching to extract the text you want
- Webhooks – callin.io Academy – tutorial on how to use Webhooks
Hope this helps! Let me know if there are any further questions or issues.
P.S.: Did you know, the concepts of about 70% of questions asked on this forum are already covered in the callin.io Academy. Investing some effort into it will save you lots of time and frustration using callin.io later!
How can I find a suitable solution and what is the cost involved?