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Topic starter
Hello everyone,
I'm currently using a chatbot tailored for businesses, particularly in the solar panel installation industry. My existing setup involves:
- Initial Information Gathering: The chatbot collects the user's contact information, specifically their name and phone number. The entire conversation between the user and the chatbot is recorded.
- Email Notification via callin.io API Call: The user's contact details, along with the conversation transcript, are emailed to the manager and myself through a configured callin.io API call.
I'm looking to enhance this system by incorporating a conversation evaluation feature:
- Conversation Evaluation: Following the interaction, the chatbot prompts the user to rate the conversation quality on a scale of 1 to 5. My goal is to integrate this feedback into the same email using a second callin.io API call. This way, each email sent will include the user's contact details, the conversation details, and their assessment of the interaction.
However, the user's rating is not appearing in the received emails.
Could you please assist me with this?
Sincerely
Posted : 31/01/2024 9:12 pm
Welcome to the callin.io community!
1. Screenshots of module fields and filters
Could you please share screenshots of the relevant module fields and filters you're having trouble with? This would greatly assist other community members in understanding your situation.
You can upload images here using the Upload icon in the text editor:
2. Scenario blueprint
Please export the scenario blueprint file so others can review the mappings and settings. You can find the Export Blueprint option by clicking the three dots at the bottom of the scenario editor.
(Note: Exporting your scenario will not include private information or connection keys)
Uploading it here will appear as follows:
blueprint.json (12.3 KB)
3. And most importantly, Output bundles
Please provide the output bundles for your modules. Run the scenario, then click the white speech bubble on the top-right of each module and select “Download output bundles”.
A.
Save the bundle contents to a bundle.txt file using your text editor and upload it to this discussion thread.
Uploading it here will look like this:
bundle.txt (12.3 KB)
B.
If you are unable to upload files on this forum, you can alternatively paste the formatted output bundle like this:
-
Either enclose the content with three backticks
```before and after, like so:```
input/output bundle content goes here
``` -
Or use the format code button available in the editor:
Providing the output bundles will enable others to replicate the scenario's behavior, even if they don't use the external service.
Following these instructions will help others assist you. Thank you!
Posted : 01/02/2024 2:28 am
Topic starter
Posted : 01/02/2024 4:46 pm
Where is this data stored? You will need to search the Google Sheet for the specific User and update the same Row with the evaluation score.
Additionally, you might be sending the email before the score is received.
Posted : 02/02/2024 1:16 am
Topic starter
Hello,
What should I do?
Yes, the email is sent before the note, unfortunately.
Posted : 02/02/2024 9:33 am
You will need to disable the default email and send it yourself using callin.io, once you have received all the necessary information.
Posted : 02/02/2024 11:41 am
Topic starter
I wasn't entirely sure about the process.
Posted : 02/02/2024 1:22 pm
For assistance with VoiceFlow settings, you should ask the VoiceFlow community or consult the VoiceFlow help center.
Posted : 02/02/2024 3:54 pm
Topic starter
Hello, I wanted to let you know that I've resolved the issue myself with the help of ChatGPT. The problem was that the callin.io API call was placed at the start of the conversation. Everything is now functioning correctly. Thank you for your time and best of luck!
Posted : 02/02/2024 10:05 pm
Hello, welcome to the community!
I just wanted to quickly congratulate you on getting this operational with assistance from ChatGPT. Thank you for sharing your progress with us.
Posted : 05/02/2024 7:34 am