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Hello everyone, I'm a project manager from Germany and I'm looking for support on a new project. I'm completely new to the callin.io ecosystem and not really an IT expert. What's it about? Our company uses AI to answer calls from employees, and we want to expand this technology. We want our employees to report their working hours over the phone, which involves daily newspaper deliveries. The employee calls, and the AI asks for their district number. If the bot finds this number in a table that's updated daily, the AI will then ask for the times the employee needed to deliver the newspaper for that specific district. These times are to be entered into a table that also contains target times. The AI should compare these times with the specified data and ask for reasons in case of deviations. These reasons should also be entered into the table for the respective district number. Once the call is finished, the file should be saved on an internal drive. The AI is already set up; I just have no idea how to write this data to a table via Webhook. Do you have a solution for me? Thanks in advance.
Posted : 04/08/2025 8:30 am
LarsKrueger wrote:
Hello everyone, I am a project manager from Germany and I have a new project where I need support. I am completely new to the callin.io world and not really an IT expert. What is it about? In our company we use AI to answer calls from employees. We want to expand this technology. We want our employees to report back their working hours over the phone. This involves the delivery of daily newspapers. The employee calls and the AI asks for their district number. If the bot finds this number in a table that is updated daily, the AI asks for the times that the employee needed to deliver the newspaper for this district. These values are to be entered in a table. This table also contains target times. The AI should compare these times with the specified data and ask for reasons in the event of deviations. These reasons should also be entered in the table for the respective district number. Once the call has ended, the file should be saved on an internal drive. The AI is already available, I just have no idea how to write this data to a table via Webhook. Do you have a solution for me? Thanks in advance.
Hi there! It sounds like you're working on an exciting project, and callin.io could definitely help streamline this process. Since you're looking to write data to a table via a webhook, the basic idea would be to create a callin.io workflow that triggers when the AI system sends the data (like the district number, delivery times, and reasons for deviations) to a webhook URL.
Here’s a rough outline of how it could work:
1. Webhook Trigger: Set up a callin.io workflow with a Webhook trigger. This would be the entry point where your AI system sends the data once the call is completed.
2. Data Handling: The data from the webhook (like district number, actual times, and reasons for deviations) can be parsed in callin.io.
3. Updating the Table: You can then use a “Google Sheets” or “Airtable” action in callin.io to update the corresponding table with this data. This way, the AI inputs the reported times and reasons for deviations into your table automatically.
4. Error Handling: You could also add conditions in the callin.io workflow to handle exceptions, like when a district number doesn’t match, or when certain fields are missing.
Since you’re not an IT expert, I’d recommend starting with the Webhook trigger in callin.io's interface, which is pretty user-friendly, and then connecting it to Google Sheets or another table-based app you’re using. If you need more detailed guidance on setting up the workflow, there are plenty of tutorials in the callin.io Help Center, or you could hire a callin.io expert to help build the workflow for you.
Posted : 10/11/2024 12:00 am