Webhook Response with callin.io

Hi,

This issue typically occurs due to an incorrect toolcallid or an invalid JSON structure.

Here's an example webhook response format for callin.io:

Screenshot 2024-11-06 at 6.06.13 PM2006×1452 174 KB

Kindly verify that your toolcallid and JSON structure are correct.

Best regards,

Msquare Automation
Platinum Partner of callin.io

Hello.

I'm attempting to configure my callin.io helpers to process the webhook response from callin.io, but even though they are in the correct format, they aren't processing it and are instead displaying "No result returned". This occurs despite receiving a response from the webhook in the following format:

{
"results": [
{
"toolCallId": "X",
"result": "Y"
}
]
}

Despite providing the toolCallId and the desired result for the client, I'm unable to get it to respond with that specific information.

I've spent several days trying and modifying different aspects of the helpers without success in getting the webhook response processed correctly and responding to the client based on the callin.io automation's outcome.

In the screenshot example below, when the response is processed with the recommended properties, the helper indicates it cannot find properties that match what it's looking for, even though the webhook response has supplied those recommendations.

Resultado webhook VAPI610×965 80.6 KB

Resultado toolcall make425×807 18.3 KB

Resultado toolcall247×129 2.82 KB

I await your reply. Best regards.

Have you found a solution?

I believe I have a way to resolve your issue.

Sharing how to resolve a similar issue.

If you're encountering the same problem, here's a potential solution.

Hey, I’m encountering the same exact problem. My callin.io assistant is unable to process the webhook response, even when the format in the module is correct.

Hello there, as this thread is from October last year, I suggest starting a new topic so you can receive assistance from others. This will ensure your request is current and visible at the top of the feed.