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Topic starter
Hi everyone
If you’re looking to automate WhatsApp orders — even when users send voice notes in any language — this one’s for you.
The Problem
We had clients receiving orders via WhatsApp in voice and text form, often in different languages. Manually understanding and processing them was time-consuming, error-prone, and hard to scale.
The Goal
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Accept both voice notes and text via WhatsApp
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Understand the message in any language
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Extract the ordered items
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Respond in the same language with confirmation prompts
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No human needed
The Solution: callin.io + 2Chat + OpenAI
We built this scenario in callin.io, integrated with 2Chat (WhatsApp API) and OpenAI for transcription and content understanding.
Scenario Overview
Trigger
- Incoming WhatsApp messages hit a Webhook (via 2Chat).
Processing
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If it’s a voice note → Download & Transcribe using Whisper.
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If it’s a text → Send directly to OpenAI for parsing.
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Detect language
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Extract item names, quantities, and order intent
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Generate a localized reply:
“You ordered: 3 apples, 1 milk. Do you want to confirm this order?”
Response
- Send smart reply back to the user using 2Chat API.
The Full Flow
Multilingual? Yes.
This setup works with any language:
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Urdu, Arabic, Spanish, French, etc.
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All processed using language detection + smart prompting
You don’t need to set any language manually — the system figures it out.
Why We Built This
Our goal was to:
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Help small businesses take WhatsApp orders automatically
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Support non-English speakers and voice-first users
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Reduce back-and-forth and manual mistakes
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Make it feel like a “real assistant” on the other end
Bonus
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You can extend this to store order data in Airtable, Google Sheets, or even trigger delivery flows.
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The language + AI layer is modular — easily reusable in other bots!
Let me know if you want help replicating it, or if you want to test the prompt logic.
Happy automating!
openai #automation
Posted : 07/07/2025 5:45 pm