Notifications
Clear all
Topic starter
Hello,
I purchased a new phone number inside Callin and assigned it to my agent, but when I test a call the caller ID that shows up is a completely different number.
Is there something else I need to configure to make sure it always uses the number I just bought?
Posted : 05/09/2025 9:41 am
Hi Fred
This happens because of how Callin handles “Active” numbers:
-
At any given time, you can only have one Active number. That’s the number shown as the caller ID for all outbound agents.
-
If you purchased a new number but didn’t set it to Active, calls will still use the previous one.
-
You can assign other numbers for inbound agents, but only one will be Active globally for outbound.
Solution:
Go to Numbers → find your new line → click “Set Active.”
After that, place a quick test call and you should see the correct number appear as caller ID.
Posted : 05/09/2025 9:43 am