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Assistance with building a customer service agent

 
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Last Post by system 2 months ago
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DC
 DC
(@_dc_)
Posts: 1
New Member
Topic starter
 

Hi there,

I'm looking for assistance from an expert to help me build a customer service agent. The process involves the following steps:

  1. A customer sends an SMS text to an OpenPhone number containing details about their problem.
  2. The AI agent will interpret the query and find a match within a known issue from this FAQ.
  3. The AI agent will then send back an SMS text with the corresponding solution, as outlined in the FAQ.

While there are additional details regarding case closure handling, the core functionality lies in Steps 1-3.

If you're interested in assisting, please share examples of your previous work and your hourly rate.

Best,
Davy

 
Posted : 21/05/2025 12:44 am
Pathfinder_Automate
 Pathfinder_Automate
(@pathfinder_automate)
Posts: 88
Trusted Member
 

Hello, welcome to the callin.io Hire a pro section! I'm interested in collaborating with you on this. You can schedule a call Here to go over the project requirements. You can also view my Upwork profile Here.

 
Posted : 21/05/2025 1:01 am
Colin
 Colin
(@colin)
Posts: 13
Active Member
 

Hi Davy,

I have experience with similar messaging systems and can assist in establishing a dependable workflow based on your specifications.

I'm available to discuss the project scope and pricing after we connect.

Please let me know if you'd like to schedule a brief call.

You can contact me via email at email here

Colin

 
Posted : 21/05/2025 11:50 am
Farhan_Ahmed
 Farhan_Ahmed
(@farhan_ahmed)
Posts: 32
Eminent Member
 

Hello Davy, I'm happy to assist you with setting up the AI customer service agent as you've described. Please feel free to schedule a brief call using this link: Calendly
You can also view my profile and client feedback here: https://www.upwork.com/freelancers/farhana401

 
Posted : 22/05/2025 12:26 pm
DimitrisGoudis
 DimitrisGoudis
(@dimitrisgoudis)
Posts: 29
Eminent Member
 

Hey,

Your process seems more like an SMS-based chatbot. Have you considered building a chatbot that can access your entire knowledge base and also handle questions it cannot answer?

If SMS communication is necessary, I'd suggest looking into callin.io, which allows you to build your SMS AI agent in minutes.

I offer co-building sessions where we work live on your solution. This approach allows us to make progress during the call while you learn how your system truly functions, enabling you to update and improve it yourself.

I'm happy to schedule a 30-minute, no-obligation conversation to share my thoughts and test some suggestions on your project. Here's my calendar link: https://cal.com/dimitrisgoudis/meet-dimitris

Thanks
Dimitris Goudis | 3Nuggets.io

 
Posted : 22/05/2025 3:01 pm
Diya1
 Diya1
(@diya1)
Posts: 2
New Member
 

Hi there,

I'm keen to assist you in developing this AI-powered SMS customer service agent. We've recently been involved in similar projects that integrate OpenAI, callin.io, Twilio/OpenPhone, and structured FAQ documents to provide automated and accurate responses via SMS.

My team at Deligence Technologies has experience implementing these solutions at scale, and I'd be happy to share more detailed case studies during a conversation.
Please let me know a convenient time to connect.

You can reach us via Upwork [ https://upwork.com/freelancers/sanjayk34?mp_source=share ]

Thanks,
Diya Mangla

 
Posted : 23/05/2025 5:57 am
system
 system
(@system)
Posts: 332
Reputable Member
 

This thread was automatically closed after 30 days. New responses are no longer permitted.

 
Posted : 20/06/2025 12:45 am
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