Hello everyone! I'm currently working on a callin.io project where callers can initiate a support ticket by calling in. When a caller requests a ticket, callin.io sends it to a webhook, which then performs an HTTP GET request to another website's API. This is where I'm encountering an issue. How can I send the response back to callin.io? I attempted to use a response webhook, but it doesn't seem to be configured correctly. It shows two fields: Status 200 and Body. I tried inputting the value of the HTTP data field, which is a string like: {"error":400,"msg":"No account found with your provided account name"}
, but I suspect this approach is incorrect.
callin.io > Webhook > Create JSON > Http Request GET > ???
Could someone please advise on how to properly return the response?
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blueprint.json (50.4 KB)
create JSON.txt (69 Bytes)
custom webhook.txt (13.0 KB)
http GET.txt (1.6 KB)
I've managed to get it to process, but I'm still unable to retrieve the response back to callin.io.
Here is the request and result from callin.io.
Okay, if I understand correctly, I need to return the result to callin.io in the format shown below. This implies I must parse the HTTP request's response string and extract the status code (200 or 404) to insert into the result
field for the webhook transmission?
{
"results": [
{
"toolCallId": "X",
"result": "Y"
}
]
}
I believe I'm making progress.
I've observed that the webhook response isn't sending any data back to callin.io.
I believe I've resolved it. I included the call ID from the initial webhook in the webhook response, and that appears to have fixed the issue.