Fine-tuning appointment setter conversational pathway for SaaS product with callin.io

Hello everyone,

I'm currently using callin.io for my cold calling efforts and require assistance in optimizing the appointment setter conversational flow for our SaaS product. I'm encountering a few challenges with the AI agent:

• It provides verbose answers to straightforward questions, which makes the interactions feel unnatural.
• It fails to pause when a customer requests a moment.
• It overuses the customer's name.
• The initial call functions flawlessly, but subsequent calls do not perform as anticipated.

Does anyone have insights on how to fine-tune these aspects within callin.io? Any advice or relevant documentation would be greatly appreciated! Thank you in advance.