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Hi
I was trying to apply some filters using Python and the Freshdesk API, and I was wondering if anyone could guide me with the code for that, mainly how to handle the filters.
Is there any way to connect that setup with Callin.io, so calls or tickets can sync automatically?
Thanks!
Emi
Posted : 05/11/2025 9:14 pm
Hi Emily,
That’s a great question. Connecting your tools and automating workflows can really help you get more out of Callin. If you’re working with Python or APIs, or want to connect Callin with other platforms, you can do that easily through Zapier, Make, or custom Webhooks. These integrations allow you to automate different parts of your workflow without writing complex code.
With Zapier, you can connect Callin to thousands of apps and set up automations like:
- When a call ends, send the transcript to Google Sheets.
- When a new call starts, send a message to Slack.
- When a call is missed, create a follow-up task in ClickUp or Asana.
Make offers more flexibility if you prefer a visual workflow builder. You can create scenarios such as:
- Sending call summaries to Notion or Airtable.
- Logging each call automatically into your CRM.
- Triggering a text message when a new call begins.
If you’re more advanced, you can also use custom Webhooks to connect Callin directly with other systems. This is ideal when you want real-time data exchange or to trigger specific actions from your own backend or database.
I hope this was helpful to you!
Posted : 05/11/2025 9:27 pm