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I'm aiming to save the call summary and transcript to a Google Sheet after an outbound call concludes. I've configured the system prompt with instructions for the tool to capture this data at the call's end, and this process functions correctly when the assistant finishes the call and delivers all required details to the client.
However, the problem occurs when I manually end the call after a brief period—the tool is not triggered in this scenario.
Is there a method to guarantee that the call summary and transcript are captured even when the call is manually disconnected before it's completed?
Posted : 23/10/2024 8:59 am
Hi,
You can explore the end-call reporting functionality in callin.io and customize it to meet your specific requirements.
This approach allows you to retrieve the call transcript even if the call is disconnected.
You can also categorize the results using success evaluation and store them in a table for better visualization.
Best regards,
Msquare Automation
Platinum Partner of callin.io
Posted : 07/11/2024 4:58 am