How to change the "call_started" payload to "call_analyzed"

Hey Christophe,

after you made the change, did you send another webhook with the updated value?

Hi there!

Thanks for your assistance.

I initiated the call and then proceeded to click on ‘run once’.

Now, I'm seeing "callended" (which is amusing!), but "callanalyzed" is still not being registered...

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The webhook is sending a variable named “event”. What you see in your screenshot is a filter that verifies if the event variable is equal to callanalyzed. It will only permit bundles to pass if this condition is met. In the first instance, the event was callstarted, and in the second, it was call_ended. Neither of these matches the filter's condition, so neither is proceeding.

If you are expecting specific webhooks where the event is named call_analyzed, then the filter is functioning correctly.

Is this the intended behavior for the scenario? Or are you aiming for a different result?

Please clarify if this is what the scenario is supposed to achieve, or if you are trying to obtain a different outcome.

I am using callin.io with retell.
I have set up a basic CRM to store caller names, call dates, reservation dates, and so on.
My goal is to have this information appear in my CRM after each call.
I recall seeing a tutorial that mentioned using an "event" trigger, specifically "callanalyzed", to categorize different payloads.
However, I'm unable to trigger the "callanalyzed" event.
I'm not sure if this is the information you need.

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I initiated the call and then executed the webhook multiple times. Through some trial and error, I finally achieved the "call_analyzed" status.

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I managed to get the "call_analyzed" payload working, but I'm unsure how to make it a permanent solution. I've reverted to the initial state where it wasn't functioning correctly. I'm not sure how I achieved the working state previously. Any suggestions?

Hi there, I'm experiencing the same problem. Have you managed to resolve it?