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I have a question that I feel is probably really simple to do, but I can’t figure it out.
My process is: I have a Hubspot form submission for a “Call me back” form, that enters a phone number into a Scenario using a Webhook. I then make an API call to Aircall to get the availability of agents. This returns a JSON with agent IDs and a value for availability: available, unavailable or offline.
Now I want to randomly pick one of the available agents, so that I can put their ID into another API call to Aircall to start an outbound call.
I’m at the point where I have:
- An Iterator to turn the JSON into separate agent bundles
- A filter that runs right after the iterator to only pass agents that have availability = Available.
…but now I need to randomize the selection of the agent somehow. And I’m lost
I’ve tried putting them in a data store first, along with an incremented for a key, then using a Set Variable to generate a random number between 1 and after the last iteration, to decide which record to retrieve from the database. But I reached a dead end there because I couldn’t find a way to stop the iteration without also losing access to the . That’s probably way too convoluted…
This is what I had:
Any ideas? I feel like this should be relatively easy but I can’t figure it out.
Posted : 06/07/2023 2:04 pm
The most effective method to select a random bundle involves the following steps:
- Transform your bundles into an array utilizing the array aggregator.
- In the immediate subsequent module, employ the array iterator with the 'map' option enabled. This will iterate through the aggregated array, but crucially, use the
shuffle()function to randomize the array's contents. - The iterator will then generate bundles from your array in a randomized sequence. You can subsequently configure a filter to, for instance, select bundles based on their position number (e.g., the first x bundles, or simply the first one).
In this scenario, the array aggregator is linked to a Search module that has just fetched a collection of bundles from an application. The array aggregator then converts all these retrieved bundles into a single array, where each original bundle is represented as a collection within this new array.
The iterator then proceeds to reorder the results randomly using the shuffle functionality, thereby regenerating the bundles for subsequent processing.
Posted : 15/08/2023 3:29 pm