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I'm utilizing ChatGPT-4 to generate a customer support message. The workflow sends this message from our platform to an AI assistant that I've configured with all our brand's data. It was functioning correctly until yesterday, but it has suddenly started encountering issues.
The problem is that when I send the message directly in the playground, it produces a coherent response. However, when I make the API call to my GPT Assistant, I receive an error indicating that the operation status is 'failed'.
Does anyone have any insights into what might be causing this? Thanks!
For those familiar with callin.io, here's the error message:
Run has been ended with an invalid status “failed”.
Posted : 28/03/2024 2:35 pm
It seems like these might be issues on OpenAI’s side.
For more details, please check out:
- Failed API Call using callin.io. Status Failed - API - OpenAI Developer Forum
- Failed Run Status when using assistance&threads - API - OpenAI Developer Forum
- https://www.make.com/en/app-improvement-ideas/p/openai-chatgpt-assistants-api
For intricate technical problems or bugs like this, reaching out directly to support often results in a quicker resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, enabling them to investigate more thoroughly than what you can access. Furthermore, sharing sensitive information about your situation might not be appropriate for a public forum discussion.
You can submit a new ticket, or if you encounter login issues, you can also contact support via the contact form on the website.
If you manage to resolve your issue with support, we would still appreciate hearing about it! Sharing your solution in the forum can be beneficial for others experiencing similar problems.
In the meantime, you can manage errors using Error Directives.
For further information, see the Error Handlers in Make YouTube playlist.
Posted : 30/03/2024 2:38 pm