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Trouble booking the right time and date

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Thomas7
(@thomas7)
Posts: 2
Active Member
Topic starter
 

Hi :waving_hand: everyone,

I'm encountering an issue with date and time booking. Can anyone offer some assistance?

Here's my Loom video demonstrating the problem:

:right_arrow_curving_down:

Booking the current time and not what user requested.

Context:

It's booking an appointment, but it's scheduling the current time instead of the time the user requested.

If anyone has any tips, I'd really appreciate it. I've been stuck on this for a few days now :exploding_head:

Thank you

 
Posted : 21/12/2024 2:55 pm
make.prowannabe
(@make-prowannabe)
Posts: 1
New Member
 

I believe this is related to ChatGPT. I've experienced a similar problem when integrating ChatGPT with callin.io and Google Calendar. I haven't resolved this issue yet.

 
Posted : 21/12/2024 3:48 pm
samliew
(@samliew)
Posts: 293
Reputable Member
 

Welcome to the callin.io community!

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By providing these details, it will allow others to assist you better.

 
Posted : 24/12/2024 2:05 pm
Msquare_Automation
(@msquare_automation)
Posts: 88
Estimable Member
 

Hi there!

Thanks for sharing the details and the Loom video—it’s super helpful!

Here’s how you can fix the issue of booking the wrong time:

  1. Add the Current Time in Your Prompt:
    Include like this:
    “The current time is {{now}}.”
    This ensures the system understands the correct current time.

  2. Set the Correct Time Format in the callin.io Dashboard:
    While setting up the tool in the callin.io dashboard, provide an example of the time format you want. For example:
    "The time should look like this: DD/MM/YYYY HH:MM.
    "

    This will help the system book the time your user actually requests.

If you have any questions or need further assistance, please let me know.

Hope this resolves your issue!
Best regards,

Msquare Automation
Platinum Partner of Make

 
Posted : 09/01/2025 7:02 am
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