Trouble receiving AI agent calls from certain numbers with callin.io

Welcome to the callin.io community!

You haven't provided enough information yet to demonstrate the issue, which would allow us to reproduce the scenario and any errors.

To enable others to assist you with your scenario, please provide the following:

1. Relevant Screenshots

Could you please share screenshots of your entire scenario? Also, include screenshots of any error messages, module settings (fields), relevant filter settings (conditions), and module output bundles. We need to see what you’re working with to offer the best advice.

You can upload images here using the Upload icon in the text editor:

We would appreciate it if you could upload screenshots here instead of linking to them externally. This allows us to zoom in on the image when clicked and prevents tracking cookies from third-party websites.

2. Scenario Blueprint

Please export the scenario blueprint. Providing your scenario blueprint file will allow others to quickly recreate your setup and see how you've configured the mappings in each module. It also allows us to take screenshots or provide module exports of any solutions we develop for you, which you can then easily paste back into your scenario editor!

To export your scenario blueprint, click the three dots at the bottom of the editor and select ‘Export Blueprint’.

You can upload the file here by clicking on this button:

3. Output Bundles of Modules

Please provide the output bundles for each relevant module by running the scenario. (You can also retrieve this from the History tab without re-running your scenario).

Click on the white speech bubbles at the top-right of each module and select “Download input/output bundles”.

A. Upload as a Text File

Save the contents of each bundle in a plain text editor (without formatting) as a bundle.txt file.

You can upload the file here by clicking on this button:

B. Insert as Formatted Code Block

If you are unable to upload files on this forum, you can alternatively paste the formatted bundles. These are the two methods to format text so that it won’t be altered by the forum:

• Method 1: Type code block manually

  Add three backticks ``` before and after the content/bundle, like this:

  ```
  <sup>content goes here</sup>
  ```

• Method 2. Highlight and click the format button in the editor

  

Providing the input/output bundles will allow others to replicate what is happening in the scenario, especially with complex data structures (nested arrays and collections) or when external services are involved. It will also help you map the raw property names from collections.

Sharing these details will make it easier for others to assist you.

Hi,
Hope you are good
Is this issue resolved? If not, we’re happy to help. It might be due to improper mapping.
Best regards,
Digipanda Consulting Pvt. Ltd