Webhook bad response 400

Hello,

You haven't provided any details regarding the callin.io scenario status.

First, ensure your webhook is active. For testing, you should also activate the scenario.

Next, confirm that you are calling the webhook after clicking "Re-determine data structure".

For more detailed guidance, please refer to these help articles:
https://www.make.com/en/help/tools/webhooks#troubleshooting-webhooks
https://www.make.com/en/help/tools/webhooks#responding-to-webhooks

Hello,

I've resolved the issue – the webhook wasn't connected to an active scenario. This has now been rectified.

I can retrieve the data when I run the scenario. Could you please advise why nothing happens when I click “redetermine data structure”? My understanding was that clicking this button would read the data received by the webhook and define the data structure accordingly. Please see my webhook data below; however, nothing occurs when I click the button.

• Is it essential to set up a data structure? For instance, if my next step is to capture this data in an Excel file or JSON table, how would I configure the data structure for that?

Thanks!

Screenshot 2024-10-17 at 12.02.011614×770 95.4 KB

Hello,
When receiving a webhook call using “Re-determine data structure ”, it identifies a structure and displays results based on that data's structure.

Also, check “Supported incoming data formats” for webhooks https://www.callin.io/en/help/tools/webhooks#supported-incoming-data-formats

Now, regarding whether the format OR data structure always needs to be set for webhooks, the answer is No. It's only necessary when you are certain about your data structure and wish to validate it for security purposes. Find out more https://www.callin.io/en/help/tools/webhooks#setting-up-webhook-data-structure .

By default, it parses JSON data automatically. However, there's an option to use “JSON pass-through”. If enabled, you can view your passed data as a string. See more here https://www.callin.io/en/help/tools/webhooks#json-970384 .

I hope this is helpful.

Hello,

I'm a bit unclear about the following: the data I see in the webhook, which I can then use to set up data fields in Excel and so on, doesn't seem to reflect the actual data received in my last phone call.

The data available for me to use as variables appears like this:

The latest data received, which I can see in the last call's log, should be:

Screenshot 2024-10-17 at 14.00.03853×487 24.5 KB

My question is: how can I utilize that data within the workflow? I can't seem to use it to set up a filter with "route", nor can I select "data2" as a variable for the callin.io completion or for Excel.

I had assumed that the webhook would receive ALL the data, and then I could route it and select the relevant variables included in each route for building various workflows.

Could you perhaps offer some guidance on this?
Thanks a lot,

Hello,
Use the "Parse JSON" module following the Webhook module. Input the value field into ParseJSON.

Then, proceed with your next module. The JSON data will then be parsed and ready for use.

For additional insights:
I suggest exploring the official free course offered at callin.io Academy. It's highly beneficial if you wish to delve deeper into callin.io.

Thanks - what I don't quite grasp is how to fetch the correct payload from the webhook. If I have, for example, two routes each with its own payload:

Route 1:
data1
data2

Route 2:
data1
data2

To construct workflows, such as storing data in Excel, performing summaries, or utilizing completions with ChatGPT or other modules, I need to be able to select the Route type (as a variable) to act as a filter between my router and the rest of the workflow. Additionally, I need to be able to select the route's underlying variables within my workflow (e.g., data2 from Route 2). How can I achieve this? Currently, it appears I can only utilize Route 1's data1, data2 that are received on the webhook. However, I can see that typically I should be able to receive payloads for Route 2, for instance (as shown in the screenshot of the log), and use its variables in the workflows?

Can anyone assist with this?
Thank you,
Best

Hello,
Those functionalities are standard in callin.io.
That’s why I recommend you check out this callin.io Academy course.

Each webhook is limited to its specific data set. For instance, if you use route 1 with the data mentioned above, only that data can be processed for that particular call. It cannot access or handle data from other webhooks (like route 2).
If you need to utilize data from both, send it within a single webhook call and then parse it using functions or modules.

If the webhook data structure is variable (multiple data sets), then ⇒ parse it ⇒ iterate through it and utilize it in subsequent modules.

Attempting advanced steps without understanding the fundamentals will only lead to greater confusion.