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Webhook not returning expected data

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Francois_De_Jager
(@francois_de_jager)
Posts: 3
Active Member
Topic starter
 

What is your objective?

I have a Voice AI that receives a ZIP code from a caller. The requirement is to search this ZIP code in a Google Sheet and retrieve the name of a Tech from the same row. For some reason, the Google Sheets integration is not finding any information. Any assistance would be greatly appreciated!
Thank you!

Screenshots: scenario setup, module configuration, errors

 
Posted : 16/08/2024 5:14 pm
samliew
(@samliew)
Posts: 293
Reputable Member
 

Could you please share a read-only link to your sheets?

 
Posted : 16/08/2024 7:17 pm
Francois_De_Jager
(@francois_de_jager)
Posts: 3
Active Member
Topic starter
 
 
Posted : 20/08/2024 5:26 pm
samliew
(@samliew)
Posts: 293
Reputable Member
 

It appears your Sheets filter is configured correctly.

Screenshot_2024-08-21_090838

The problem seems to stem from the variable originating from your webhook.

If you require further assistance, kindly provide the following:

Please share the output bundles from the modules by executing the scenario (or retrieve them from the scenario History tab). Then, click the speech bubble icon in the top-right corner of each module and select “Download input/output bundles”.

A. Upload as Text File

Save the contents of each bundle into a text editor as a bundle.txt file, and then upload it here in this discussion thread.

B. Insert as Formatted Code Block

If you are unable to upload files on this forum, you can alternatively paste the formatted bundles.
These are the two methods for formatting text to prevent modification by the forum:

  • Method 1: Manually type the code block

    Enclose the content/bundle with three backticks ``` before and after, like this:

    ```
    content goes here
    ```

  • Method 2. Highlight and click the format button in the editor

Providing the input/output bundles will enable others to replicate the scenario's behavior, even if they don't utilize the external service.

This will facilitate better assistance from the community.

Hope this helps! Please let me know if you have any further questions or encounter any issues.


P.S.: Did you know that the concepts behind approximately 70% of the questions asked on this forum are already covered in the callin.io Academy? Investing some time in it can save you considerable time and frustration when using callin.io later on!

 
Posted : 21/08/2024 1:15 am
Francois_De_Jager
(@francois_de_jager)
Posts: 3
Active Member
Topic starter
 

Module 1.txt (23.8 KB)
Module 2.txt (735 Bytes)
Module 3.txt (206 Bytes)

 
Posted : 21/08/2024 6:50 pm
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