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Hey everyone, my Webhook Response is only showing Input and no Output, even though it has a green checkmark. It's not sending anything back to my callin.io Voice Agent, which is designed to book appointments for physiotherapy. Because of this, the voice agent consistently reports an issue with the calendar.
I'm really stuck and would appreciate any help. I followed the tutorials exactly.
Thanks in advance,
Leon
Posted : 21/12/2024 5:23 pm
Welcome to the callin.io community!
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
Hope this helps! Let me know if there are any further questions or issues.
P.S.: Investing some effort into the callin.io Academy will save you lots of time and frustration using callin.io.
Posted : 24/12/2024 2:04 pm
Hi,
have you resolved the issue? If not, kindly let us know. We are here to help you.
Best regards,
Msquare Automation
Platinum Partner of callin.io
Posted : 09/01/2025 6:51 am