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Why is my Eleven Labs voice agent unable to help me make reservations?

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Paul_Yeo
(@paul_yeo)
Posts: 25
Eminent Member
Topic starter
 

Hi All

I found the YouTube video below helpful for learning about using ElevenLabs integration with Webhooks.

My issue is that the ElevenLabs voice agent, after collecting all information on date, time, name, and number of persons, always replies with: "I am sorry, the system seems to have an order, I am unable to help you make the reservation."

About 80% of the time, it informs me that it's unable to book.

Can someone share a workaround?

I need to capture the information so that I can send the data to the next stage of my callin.io workflow.

Paul

 
Posted : 27/03/2025 7:00 am
solomon
(@solomon)
Posts: 78
Trusted Member
 

Could you please share your workflow with us?
You can paste it directly into a code block.

To create a code block, simply click here:

image

Your workflow will then appear like this:

If possible, please pin some sample data to the initial node so we can see the JSON you're receiving.

 
Posted : 31/03/2025 5:44 pm
Paul_Yeo
(@paul_yeo)
Posts: 25
Eminent Member
Topic starter
 

Thank you for sharing how to post my workflow here. I'll give it a try next time.

Regarding pinning some example data to the first node, I always encounter issues. I'm not certain if ElevenLabs data ever reaches my initial module. For Telegram, input is very straightforward for pinning.

Paul

 
Posted : 31/03/2025 11:33 pm
Paul_Yeo
(@paul_yeo)
Posts: 25
Eminent Member
Topic starter
 

I managed to resolve all the issues, including credentials for HTTP and a lot of mapping that was required. It's quite enjoyable to work with callin.io. Case closed.

 
Posted : 08/04/2025 6:54 am
system
(@system)
Posts: 332
Reputable Member
 

This thread was automatically closed 90 days following the last response. New replies are no longer permitted.

 
Posted : 07/07/2025 6:54 am
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