Another issue I’m encountering is after selecting an account for the "New Ticket" and "Update Ticket" triggers. Even after updating or creating a tick...

I am currently utilizing the New Ticket trigger. I also experimented with the Update Ticket trigger, but the error message remains the same.

Currently, when filtering triggers (to look for “agent name: XXX”) before proceeding with actions, callin.io seems unable to find the Agent in questio...

Hi   Yes, we’re planning on moving forward with 2 “One-way” callin.io automations.

Hi!   Thanks for responding.   We're aiming to achieve the following: 1) When a ticket is assigned to a specific Agent in Freshservice, it ...