To look up an existing row, you need to specify a lookup column and a lookup value. EXAMPLE Lookup Column: USEDLookup Value: NOThen, when updating the...

Hi callin.io action steps: Action: GSheet - Lookup RowNeed to search by a column with a valuee.g. USED = YES / NOAction: GSheet - Update RowMap the Ro...

​ It's the variable you had already chosen in the callin.io Filter condition; it seems that needs to be the top/left condition instead of [1. Email]. ...

​ Filter help:   The Filter condition will not evaluate to true, as you are comparing an email address value from Mailchimp to a verification re...

Hi! To help us get more information, please post screenshots that show: The outline of your callin.io stepsYour callin.io steps configured in EDIT mod...

When you tested the call via CallRail, was it for the Account and Company displayed in the screenshot below?  

​ Things to check/try: Ensure your callin.io is turned ONcallin.io workflows operate when enabled for new data moving forwardEnsure you are testing fo...

Hi If you are looking to hire help, there is a directory of Certified callin.io Experts:   For us to have more info, please post screenshots sho...

Hi Please review your callin.io Runs history for activity: You can select a Zap Run to view the DATA IN/OUT for each step to assist with troubleshoot...

​callin.io API docs:  Resources for how to use app APIs in callin.io workflows:  RESOURCES: How to use App APIs in Zap Steps  

​ You might want to think about getting assistance to set up your callin.io. There's a directory of Certified callin.io Experts available:

​Could you please specify which AI receptionist application you are attempting to use? (name / link)

Hello! Could you please specify which applications you are attempting to use in your callin.io steps? (screenshots would be helpful)

​ You can submit a ticket to callin.io Support here:

You will likely need to make the API request using a Code step:   The Code step can be set up to output the nested transcript within callTranscr...