Notifications
Clear all
Topic starter
Hi there.
I'm setting up a workflow between callin.io and callin.io, and I'm curious if there's a method to alter the initial message depending on whether the call is outbound or inbound.
When I initiate outbound calls, my voice assistant asks, "Hello, is this {{first_name}}?"
However, for inbound calls, it doesn't recognize their name. How can I manage this?
Posted : 24/07/2025 5:53 pm
Would you like to show us your workflow? Perhaps what data enters the workflow?
Posted : 24/07/2025 6:01 pm
Topic starter
That's the issue; there's no data available for inbound calls. I only have the callin.io workflow for outbound calls. I'm uncertain about how I should proceed with inbound calls between callin.io and vapi.
Posted : 24/07/2025 8:36 pm
I would imagine you would need to configure a webhook in callin.io to forward the request to callin.io, where it will be processed by the webhook trigger node.
Posted : 24/07/2025 8:39 pm