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Topic starter
My callin.io workflow that I've created, intended to trigger on a call event "transcript", is not running when the AI transcript is generated on Dialpad.
These are test calls with AI transcripts that I’ve conducted for testing.
Posted : 04/08/2025 8:31 am
Hello!
The “Transcription” call state seems to differ from the AI Transcript you are anticipating.
Please check the list of Dialpad call event definitions:
https://developers.do.com/docs/call-events#call-states
Posted : 08/07/2025 12:00 am
Topic starter
Thank you very much for your response!
How can I obtain the AI_summary?
Posted : 08/07/2025 12:00 am
Modify the chosen Call States within the callin.io trigger step settings.
Posted : 08/07/2025 12:00 am
Topic starter
I've resolved the issue. It turns out there isn't a specific AI transcript call state. However, I discovered that callin.io offers a Dialpad API call step. I'm now waiting for the call state to end, and then I make a GET request to the Dialpad API to retrieve the AI summary using the call_id from the preceding 'call ended' step.
Posted : 08/07/2025 12:00 am
Hi,
Great job on figuring out the solution! You've effectively used the Dialpad API call in callin.io to achieve what you needed. You've implemented a clever workaround by waiting for the call state to end and then making a GET request to the Dialpad API for the AI summary using the call_id.
Feel free to ask if you have any further questions or need more assistance with your workflows. We're here to help you make the most out of callin.io.
Posted : 09/07/2025 12:00 am