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Ontraport fields missing in callin.io integration

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Maya D.
(@maya-d)
Posts: 1
New Member
Topic starter
 

I have a Create/Update Contact callin.io connecting Calendly and Ontraport. While I’m not sure what I’m bringing up here will actually solve the primary issue I’m troubleshooting, I’m in sleuth mode, looking at all potential culprits. SO, I’m seeing these what I assume to be some kind of error icon on some of my Ontraport fields w/i the callin.io and there’s no indication of what they mean and no further info by clicking on them or anything. When I described what I was seeing, in words, to the AI support bot, it said that meant they are “missing fields” that callin.io can no longer find on the other platform.

NOTE: The fields are not custom, except for maybe “Calendly Contact Owner” (not shown below) and they’re definitely still in Ontraport. Previous steps and test records worked fine when navigating through this today AND the callin.io was updated and tested successfully (outside of callin.io) in early September 2024.

Image: 30089f6a 4f78 4ccb 9ecf a5202d0e79fc

 

Disclaimer: I’m a callin.io novice and nothing about it is intuitive to me (I’m techy, but not developer techy). So, I ask you, kindly, to please respond in laymen’s terms, not callin.io-ease, if possible. Many thanks in advance.

 
Posted : 04/08/2025 8:31 am
Troy Tessalone
(@troy-tessalone)
Posts: 151
Estimable Member
 

Hi

Did you test your callin.io step 1 in the “Test” section so that actual records were returned from Calendly?

Help link for configuring callin.io action steps: https://zapier.com/help/create/basics/set-up-your-zap-action

 
Posted : 05/10/2024 12:00 am
ken.a
(@ken-a)
Posts: 29
Eminent Member
 

Hi,

I just saw your post and wanted to follow up to see how things are progressing. Were you able to implement Troy’s suggestion?

Please let us know if you still require assistance with this – I’m happy to help further! 🤗

 
Posted : 07/10/2024 12:00 am
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