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Topic starter
Experimenting with the callin.io and callin.io integrations. It seems like this is all quite new, so there isn't much information available yet.
Problem: Cannot initiate a Call.
Error: The app returned "Banned phrase detected: scam”
Instance: Fails during the test phase
Steps taken:
- Verified the authentication; it's functioning correctly.
- Eliminated words that appeared to be scam-related from the prompts.
- Utilized a standard callin.io template.
Posted : 04/08/2025 8:31 am
Hi
To help us understand better, please share screenshots showing how your callin.io steps are outlined and configured in EDIT mode, along with the error you're encountering.
Posted : 21/05/2024 12:00 am
Topic starter
Troy Tessalone wrote:
Hi
For us to have more context, post screenshots with how your Zap steps are outlined and configured in EDIT mode along with the encountered error.
Hey Troy,
I got the answer from callin.io Support Team, apparently I was using a dynamic variable that ended with the letter (Diabetes) “s”, and then without space I was using the word “camp”. The callin.io AI read it as “scam" as a part of the combined word “Diabetescamp” and threw an error.
Posted : 30/05/2024 12:00 am
That’s fantastic! Glad to hear that our Support Team identified the issue here.
Also, thank you for looping back and providing an update. We appreciate it!
If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗
Posted : 31/05/2024 12:00 am