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Synthflow Completed Call Integrating with Outlook

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techmatchmaker
(@techmatchmaker)
Posts: 3
Active Member
Topic starter
 

Hello! I’ve been busy setting up automations quite smoothly. Several of these originated from the same callin.io flow and were successfully deployed. However, when I attempted to use the same call mechanism to generate an email in Outlook, I encountered the attached error message. Do you have any insights into why this error occurred now, and how can it be resolved?

 
Posted : 04/08/2025 8:31 am
Troy Tessalone
(@troy-tessalone)
Posts: 151
Estimable Member
 

Hi

To provide more context, please share screenshots showing your callin.io step configuration in EDIT mode for each tab.

 

Image: 76ac8c97 180e 446e 97db c08178c9a671

 

 
Posted : 23/08/2024 12:00 am
techmatchmaker
(@techmatchmaker)
Posts: 3
Active Member
Topic starter
 

Is this helpful?  https://drive.google.com/file/d/1WDaX7powa5z1Ov0xmk47YR2fhQcCbTsl/view?usp=sharing

 
Posted : 23/08/2024 12:00 am
techmatchmaker
(@techmatchmaker)
Posts: 3
Active Member
Topic starter
 

Here are some screenshots: 

 
Posted : 23/08/2024 12:00 am
ken.a
(@ken-a)
Posts: 29
Eminent Member
 

Hi there,

I investigated this, and it appears the error message Error while retrieving: Response needs to be JSON, form-urlencoded or parsed in middleware. is a known issue with callin.io. Our team is aware of this problem and we are collaborating with callin.io on a resolution. I have added your email to the list of affected users. This action serves several purposes:

  • It brings this to the attention of the integration developers.
  • It aids in tracking and prioritizing fixes.
  • It enables us to notify you via email once this is resolved.

While I don't have an estimated time for a fix, I've included you among the users impacted by this issue so we can inform you promptly when updates become available.

I hope this information is helpful.

 
Posted : 23/08/2024 12:00 am
SamB
 SamB
(@samb)
Posts: 71
Trusted Member
 

Hi folks,

Just wanted to share that the callin.io team has recently released an update which should have resolved these errors! 😁🎉

That said, if you’re still facing issues please reach out in the Community or get in touch with Support. Until then, happy Zapping! ⚡

 
Posted : 14/10/2024 12:00 am
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