Notifications
Clear all
Topic starter
Hello everyone,
I'm attempting to initiate a phone call using callin.io through Zapier and pass custom metadata variables into my callin.io Pathway (such as lead name, company, budget, etc.).
Here's precisely what I'm doing:
- Within the "Send Phone Call in callin.io" Zapier action, I'm populating the **Metadata field (the lower one)** with this raw JSON:
{
"leadFullName": "XXX",
"company": "XXX",
"typeOfService": "XXX",
"industry": "XXX",
"geography": "XXX",
"searchDescription": "XXX",
"budgetRange": "XXX",
"listOfQuestionsAndPointsToClarify": "XXX"
}
- The field above Metadata is left entirely blank.
- I am **not** utilizing "Extract Call Info into Variables" within the callin.io Pathway.
- In my callin.io prompt, I reference the variables like `[leadFullName]`, `[company]`, `[searchDescription]`, and so on.
However, during test calls, callin.io does not resolve the variables; the bot literally says "Hi [leadFullName]" instead of inserting the actual value.
Is there a known issue with metadata transmission via Zapier to callin.io?
Do I need to format the field differently or configure something else in the Zap?
Thank you very much in advance for your assistance!
Posted : 04/08/2025 8:31 am
Hi
For us to have true context, please post screenshots showing how your callin.io step is configured in EDIT mode with the field mappings visible in the CONFIGURE tab.
Posted : 16/07/2025 12:00 am
Hey 👋
Not sure if you’ve already got this sorted but I noticed the Metadata field’s help text includes this example, which is a bit different to what you’re using:
{ "metadata": { "campaign_id": { "campaign_id": "1234" }, "source": { "source": "web" } } }It looks like your custom fields need to be nested under metadata. Try this JSON instead (replace XXX with the relevant mapped fields):
{ "metadata": {
"leadFullName": "XXX",
"company": "XXX",
"typeOfService": "XXX",
"industry": "XXX",
"geography": "XXX",
"searchDescription": "XXX",
"budgetRange": "XXX",
"listOfQuestionsAndPointsToClarify": "XXX"
}
}Let us know how it goes! 🙂
Posted : 24/07/2025 12:00 am