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Webhook not working when using callin.io Forms to make calls via Retell!

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Ansh_Sharma
(@ansh_sharma)
Posts: 4
Active Member
Topic starter
 

Hi everyone,

I've set up a workflow using callin.io via callin.io, utilizing a callin.io form for user input.

Additionally, there's a separate webhook workflow designed to capture and record call data.

This setup functions correctly when I initiate a test call or make a call manually through callin.io.

However, when I use callin.io to trigger an API call to callin.io for making a call, the call data isn't being sent to my other webhook; it's simply not receiving the information.

I've attempted numerous solutions and would appreciate any help!
Below are screenshots of the workflows:

 
Posted : 23/07/2025 4:47 pm
kuldip_parmar
(@kuldip_parmar)
Posts: 6
Active Member
 

Hello.

Instead of using a webhook, have you considered trying this approach?

In your first workflow, you could implement it like this.

And in the second workflow, you can initiate it using:

This method allows one workflow to directly transfer information to another, bypassing the need for webhooks.

Glad I could assist.

(If you found this helpful, please mark it as the solution. This helps others in the community.)

 
Posted : 23/07/2025 4:54 pm
Ansh_Sharma
(@ansh_sharma)
Posts: 4
Active Member
Topic starter
 

Hello Sir,

I followed your advice and placed the execute sub workflow node after my initial workflow. It successfully transmits the information to the second workflow.

However, the issue is that it's sending "call registered" information, when I require "call analyzed" information.

Please take a look!

 
Posted : 23/07/2025 5:05 pm
kuldip_parmar
(@kuldip_parmar)
Posts: 6
Active Member
 

Hi there, could you please share both of your workflows? I'd be happy to take a look and help develop the workflow you're aiming for.

Please share your workflow here.

Please provide your workflow.

 
Posted : 23/07/2025 5:11 pm
Ansh_Sharma
(@ansh_sharma)
Posts: 4
Active Member
Topic starter
 

Here are the workflows:

Workflow 1 -

Workflow 2 -

 
Posted : 23/07/2025 5:15 pm
kuldip_parmar
(@kuldip_parmar)
Posts: 6
Active Member
 

Hello, Everything is looking good. As it’s working inside my workflow.

Can you please check inside callin.io, as maybe that’s where the problem lies.

Maybe you have to set up the webhook again inside callin.io.

Can you please try it and update me?

Happy to help…

 
Posted : 23/07/2025 5:28 pm
Ansh_Sharma
(@ansh_sharma)
Posts: 4
Active Member
Topic starter
 

Thanks a lot!

It just appeared after I refreshed it about 5 more times.

callin.io certainly knows how to give a few heart palpitations!

I'm a student at SRCC, India, working on an AI call agent agency with a client already onboarded.

I would love to connect with you!

Thanks again!

 
Posted : 23/07/2025 5:39 pm
kuldip_parmar
(@kuldip_parmar)
Posts: 6
Active Member
 

That's a bit amusing. This sometimes occurs with callin.io...

So, you're from Delhi, correct?

I'd be delighted to connect with you. Let's connect on LinkedIn. Here's my LinkedIn profile:

LinkedIn

Happy to assist you again...

 
Posted : 23/07/2025 6:20 pm
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